Hello My Name Is Brenda...........

We love our cell phones, and we mean love. However, we don’t love cell phone companies. Every single phone company infuriates us. They are annoying, disorganized and frustrating but because we love our cell phones, we keep taking their crap over and over. The cell phone companies are the mother in laws of the world, we all love to hate them.

When you need to call your cell company for service, you better have a fully charged phone and a lunch packed, you will be holding forever and ever. After endless rounds of elevator music, you finally get through. If you are anything like us and you have just sacrificed three hours of your life on hold, you are just pissed off. The reality is, no matter what they say when they finally answer, you are annoyed, you have wasted the better part of a day.

The customer service rep finally answers and we use the words customer service very lightly. This interaction with the rep starts something like this….in a very thick foreign accent we hear, “Hello my name is Brenda, how may I help you today?” Well Brenda, we know damn well that your name is not Brenda because every rep at your company is named Brenda. We suspect that none of you are truly named Brenda. Now we appreciate that the company can save some big bucks by having their call centers outsourced but our country is in a huge deficit and we have plenty of people here that want to work. We think they would even let you call them Brenda, too.

Well after speaking to Brenda for a few minutes, she informs us that we are in the wrong department. Shocking, we are always in the wrong department. We go back into on-hold hell, we are connected to a new rep who says, “Hello my name is Brenda, how may I help you today?’ We spend a few minutes trying to figure out if this is the same rep from before but alas, it isn’t. Lucky us, we have a whole new Brenda but she too is in the wrong department. This Brenda transfers us again. Back into on-hold hell, we go.

We finally get connected to a third rep who says, “Hello my name is Brenda, how may I help you today?” Yay, another Brenda is available to talk to us. The great news is that she is in the right department but the bad new is the cell company is out of what we need to repair our phone. They should have it in stock in about two weeks. She tells us to call back and ask for Brenda.